Johnson Outdoors Diving, home to SCUBAPRO, a global market leader in innovative diving products, creates amazing outdoor experiences. For over 50 years, our exceptional gear has given people the opportunity to explore the amazing underwater world.
We are looking for an experienced customer service representative to join our team based in Chatswood, Sydney in a permanent position & to field and resolve customer enquiries while providing excellent service.
To be successful in this role, the applicant will be a self-motivated professional with a proven track record of providing excellent customer service via phone, email and in person & have problem solving skills.
An interest in Scuba Diving and or certified diver would be highly regarded.
Key Responsibilities Include:
- Create and maintain excellent customer relationships
- Process customer orders and/or enquiries, via phone, email & in person
- Process and print relevant picking slips, invoices and customer pick up requirements
- Advise relevant staff/departments of any specific customer requirements
- Follow up on all issues relating to customers, credits, operations/transport
- Assist with updating customer details when necessary
- Perform administrative and general office tasks as required
- Outbound calls, upselling expertise
Key Competencies, Skills and Qualifications
- Excellent communication and organisational skills
- Excellent interpersonal skills
- Previous order entry experience
- Excellent telephone manner
- Willingness to take on new tasks and be multi-skilled in various roles within the office
- High level computer skills (including Word, Excel)
- Capable of working under pressure in an exciting team environment
- Show initiative and a positive attitude
- Attention to detail
Please note this is a full-time position, only applications from holders of permanent work visas will be considered. Scubapro is an Equal Employment Opportunity employer.
Email us your resume and cover letter to [email protected], No phone calls please.
