The PADI Americas Sales and Field Services Team (otherwise known as the PAM Sales and Field Services Team) are the go-to contacts for PADI Members in the US, Canada, Latin America, and the Caribbean.
The PAM Sales and Field Services Team provide regional support for individual PADI Professional Members as well as PADI Dive Center and Resort Members, including sales, business development, and training guidance.
Below you’ll find listings and contact information to help you get to know your local PADI Sales and Field Services Team representatives a little better—including a few fun facts and their top tips for scuba divers!
The PAM Sales and Field Services Team:
- Western US
- Michael Janssen, Territory Director
- Kyle Ingram, Regional Manager (Pacific)
- April McCormack, Regional Training Consultant (Hawaii & Pacific)
- Annie Olszewski, Regional Manager (US West & Alaska)
- Rocio Bunker, Regional Training Consultant (US West & Alaska)
- Steve Heaton, Regional Manager (Southwest & Midwest US)
- Chris Rein, Regional Training Consultant (Southwest & Midwest US)
- Eastern US and Canada
- Lucy Dunbar, Territory Director
- Rob Kohl, Regional Manager (Northeast)
- Guillaume Fargues, Regional Training Consultant (East Coast US, French Caribbean, APO/FPO)
- Cody Brooks, Regional Manager (Southeast, West Coast of Florida & Bermuda)
- Nick Jenny, Regional Manager (East Coast of Florida, Bahamas, Turks & Caicos & Cayman Islands)
- Roger Josselyn, Regional Training Consultant (East Coast of Florida, Bahamas, Turks & Caicos & Cayman Islands)
- Charles Dupont, Regional Manager (Canada & French Caribbean)
- Doug Bingeman, Regional Training Consultant (PADI Canada) and Regional Manager (British Columbia)
- Caribbean and Latin America
- Erica Wedepohl, Territory Director
- Kristina Leadbeater, Regional Manager (Caribbean)
- Adara Tucker, Regional Training Consultant (Caribbean)
- Claudio Brandileone, Regional Manager (Central America & Latin Caribbean)
- Julio Salvatori, Regional Manager (South America West)
- Jorge Martinez Teran, Regional Manager (Mexico)
- Milton Marinho, Regional Manager (South America East)
- Leo Garcia, Regional Training Consultant (Mexico, Central America, South America and Latin Caribbean)
- Damien Monge, Regional Training Consultant (Mexico, Central America, South America and Latin Caribbean)
PAM Sales and Field Services Team: Western US
Michael Janssen, Territory Director
Region: All Western US regions
Michael is a Course Director and has been working at PADI for over 30 years. When he’s not scuba diving or working with PADI Members, he can often be found performing magic as a hobby.
Favorite dive: “Southeast Alaska. It’s the most beautiful cold-water diving I’ve been in, with a vast diversity of marine life.”
Top scuba tip: Slow down and enjoy your dive.
Contact Michael: [email protected]
Kyle Ingram, Regional Manager
Region: Pacific
Kyle is a Course Director and has been part of the PADI team for ten years, where he values working alongside so many Pacific cultures. Outside of his scuba career, he’s also seen the Grateful Dead in concert over 130 times!
Favorite marine life: Dragon moray eel
Top scuba tip: Don’t skimp on your wetsuit/exposure suit, and replace it as soon as you start feeling cold while underwater.
Contact Kyle: [email protected]
April McCormack, Regional Training Consultant
Region: Hawaii & Pacific
April is a Master Instructor and has recently joined the PAM team. Having spent 15 years in the dive industry, her claim to underwater fame is discovering two new species of nudibranch.
Favorite dive: “Roca Partida, Revillagigedo Islands (Socorro), Mexico: a 45ft pregnant whale shark named Diana with her 30ft escort. I cried.”
Top scuba tip: Use reef-safe sunscreen, and say no to single-use plastic.
Contact April: [email protected]
Annie Olszewski, Regional Manager
Region: US West & Alaska
Annie is a Course Director who has been working in the dive industry for nearly 20 years. She has a soft spot for seahorses, and (when she’s not scuba diving or teaching) loves to ride motorcycles during her time off.
Favorite dive: “I love Bonaire, and the adventure of leaping into the water at La Dania’s is only outweighed by the beautiful wall you fly along. The dive ends at Karpata, where you get to enjoy Bonaire’s beautiful shallow-water coral garden and turtles!”
Top scuba tip: Perfect your trim to ensure you have the best buoyancy control.
Contact Annie: [email protected]
Rocio Bunker, Regional Training Consultant
Region: US West & Alaska
Rocio is a Course Director with nearly 20 years of scuba industry experience, and who dives almost every day. Having joined the PAM team a year ago, she loves supporting so many PADI Members.
Favorite dive: “The House Reef in Raja Ampat—a magical place to sit and watch the marine life in the wildest safari you could ask for.”
Top scuba tip: Relax… enjoy the company of nature and cherish every breath underwater.
Contact Rocio: [email protected]
Steve Heaton, Regional Manager
Region: Southwest & Midwest US
Steve is a Course Director and Instructor Examiner. With 35 years’ dive industry experience, he embraces the opportunity for growth at PADI—and also has a talent for carving pumpkins at 100ft deep!
Favorite dive: “Maybe Darwin’s Arch, Galapagos Islands, waiting to watch whale sharks—while keeping the other six species of sharks out of the way so we wouldn’t miss an appearance.”
Top scuba tip: There is no substitution for experience.
Contact Steve: [email protected]
Chris Rein, Regional Training Consultant
Region: Southwest & Midwest US
Chris is a Master Instructor who joined PAM a year ago. He appreciates seeing the impact of PADI’s conservation initiatives, and looks forward to “many, many more” years of working in the dive industry.
Favorite dive: “The next one… If you are open to it, every time in the water allows for discovery on many external and internal levels.”
Top scuba tip: Diversify your diving buddies.
Contact Chris: [email protected]
PAM Sales and Field Services Team: Eastern US and Canada
Lucy Dunbar, Territory Director
Region: All Eastern US and Canada regions
Lucy is a Course Director with almost 25 years’ dive industry experience, and nearly ten years at PADI. She’s passionate about helping PADI Members develop and grow (as well as post-dive chocolate milkshakes).
Favorite dive equipment: “My regulator. With a sealed first stage and metal second stage, it is Lucy-proof!”
Top scuba tip: Always sign up for the guided dive. The local knowledge and expert tips will enhance your dive no end.
Contact Lucy: [email protected]
Rob Kohl, Regional Manager
Region: Northeast
Rob is a Course Director and Instructor Examiner with nearly 35 years’ experience in the dive industry. When he was 22 years old, he also became the world’s youngest bell saturation diver.
Favorite dive equipment: “Closed Circuit Rebreather. The most advanced diving technology there is.”
Top scuba tip: Buoyancy and U/W Navigation are the two most important skills you can master to help you develop confidence while diving.
Contact Rob: [email protected]
Guillaume Fargues, Regional Training Consultant
Region: East Coast US, French Caribbean, APO/FPO
Guillaume is a Course Director who has nearly 20 years’ dive industry experience. Some of his favorite things are whale sharks, eating spicy food, and working with his fellow team at PAM since joining PADI three years ago.
Favorite dive equipment: “My back plate and wing that gives great freedom of movement.”
Top scuba tip: Begin With Review And Friend.
Contact Guillaume: [email protected]
Cody Brooks, Regional Manager
Region: Southeast, West Coast of Florida & Bermuda
Cody is a Course Director who has been working for PADI for nearly five years. As well as her other passion (baking), she loves night diving in Bonaire and meeting people who unite through scuba and ocean conservation.
Favorite marine life: Octopus
Top scuba tip: Dive for yourself often. Feeling stressed? Dive. Feeling lost? Dive. Diving won’t hold all the answers, but it sure is helpful.
Contact Cody: [email protected]
Nick Jenny, Regional Manager
Region: East Coast of Florida, Bahamas, Turks & Caicos & Cayman Islands
Nick is a Course Director and Instructor Examiner. Although he’s worked in the dive industry for over 40 years (and at PADI for nearly 15 years), he still enjoys the new and unique daily challenges.
Favorite marine life: Whale sharks and sea lions
Top scuba tip: Find your dream buddy.
Contact Nick: [email protected]
Roger Josselyn, Regional Training Consultant
Region: East Coast of Florida, Bahamas, Turks & Caicos & Cayman Islands
Although he grew up in an aviation-oriented family, Roger opted to explore the underwater world. He’s now a Course Director with 40 years’ experience in what he calls an “exhilarating” industry.
Favorite dive equipment: “My mask to see under the sea!”
Contact Roger: [email protected]
Charles Dupont, Regional Manager
Region: Canada & French Caribbean
Charles is a Course Director who knew he wanted to be a scuba diver when he was just six years old. Today, he’s got over 15 years’ dive industry experience and loves meeting his fellow Canadian divers.
Favorite dive equipment: “My drysuit. I hate to be cold and I dive all year long, so my drysuits keep me warm and comfy on those long dives.”
Top scuba tip: Start your dive season slow and shallow, and make sure to constantly review rescue and basic skills.
Contact Charles: [email protected]
Doug Bingeman, Regional Training Consultant (PADI Canada) and Regional Manager
Region: British Columbia
Doug is a Course Director and Instructor Examiner who has been working at PADI for nearly 20 years. He enjoys helping PADI Members grow their business (and baking banana bread twice a week).
Favorite dive: “Hornby Island sea lion diving. Diving with sea lions will change your life.”
Top scuba tip: Be humble.
Contact Doug: [email protected]
PAM Sales and Field Services Team: Caribbean and Latin America
Erica Wedepohl, Territory Director
Region: All Caribbean and Latin America regions
Erica is a Course Director with nearly 30 years’ experience in the dive industry and over ten years at PADI. It’s a role in which she appreciates the people the most: the PAM team, PADI Members, and fellow divers.
Favorite marine life: Hammerhead sharks and arrow crabs
Top scuba tip: Be in the moment, and whatever you do, don’t use underwater comms systems; part of the magic is the peaceful sound of bubbles.
Contact Erica: [email protected]
Kristina Leadbeater, Regional Manager
Region: Caribbean
Kristina is a Course Director and Instructor Examiner who has been having a blast at PADI for nine years, and twice as long in the wider diving industry. She loves podcasts, but only if they’re played at 1.5x speed!
Favorite dive: “Frederiksted Pier in St. Croix. An epic shallow dive, the columns are covered with so much life—sponges, frogfish, seahorses. The way light filters through makes this a magical dive.”
Top scuba tip: Always respect Mother Nature and all her critters.
Contact Kristina: [email protected]
Adara Tucker, Regional Training Consultant
Region: Caribbean
Adara is a Master Scuba Diver Trainer who has a soft spot for “really warm water” diving. She’s been working in the dive industry for nearly ten years, and with PADI’s PAM team for one year.
Favorite marine life: “ALL the cephalopods.”
Top scuba tip: Scuba is not for everyone, but you never know until you try. Who knows, it may change your life.
Contact Adara: [email protected]
Claudio Brandileone, Regional Manager
Region: Central America & Latin Caribbean
Claudio is a Course Director who has been working at PADI for nearly 25 years, where he enjoys meeting people and changing lives. He loves the Galapagos, but still has a trip to Antarctica on his wishlist.
Favorite dive equipment: Dive computer
Top scuba tip: Have fun and enjoy life; discover the underwater world!
Contact Claudio: [email protected]
Julio Salvatori, Regional Manager
Region: South America West
Julio is a Course Director and a TecRec Instructor Trainer who has nearly 15 years’ experience in the diving industry. He’s passionate about technical diving and wine (but not together, he hastens to add!)
Favorite dive: “Galapagos. The fauna is impressive; it is like being able to travel back in time and appreciate what our oceans were like years ago.”
Top scuba tip: Take your time, go at your own pace. It’s never too fast or too slow, it’s about how you feel comfortable.
Contact Julio: [email protected]
Jorge Martinez Teran, Regional Manager
Region: Mexico
Jorge is a Course Director who has been working in the dive industry for 20 years, and with PADI for five years. As well as scuba diving, he likes to listen to good music and enjoy a nice IPA.
Favorite dive: “Cenote Nohoch is an awesome, highly decorated cave. It has multiple passages, and is shallow enough to spend several hours inside on a single dive. You can enjoy a breathtaking view anywhere you look.”
Top scuba tip: Make sure your significant other is a diver too.
Contact Jorge: [email protected]
Milton Marinho, Regional Manager
Region: South America East
Milton is a Course Director and TecRec Instructor Trainer. He’s been working at PADI for 30 years, where he values the multicultural experience. He’s a big fan of “really cold water” diving and manta rays.
Favorite dive (and equipment): “Truk Lagoon—wreck diving with a rebreather. It’s history diving with high-end technology.”
Contact Milton: [email protected]
Leo Garcia, Regional Training Consultant
Region: Mexico, Central America, South America and Latin Caribbean
Leo is a Master Scuba Diver Trainer who has been working for PADI for nearly 20 years, where his favorite thing is the people. When he’s not diving, he’s also learning how to make wine.
Favorite dive: “Catalina Island—the contrast in colors between the ocean blue and golden kelp.”
Top scuba tip: Plan your dive. Dive your plan.
Contact Leo: [email protected]
Damien Monge, Regional Training Consultant
Region: Mexico, Central America, South America and Latin Caribbean
Damien is a Course Director with almost 20 years’ dive industry experience. He’s been working at PADI for a year, where he loves promoting growth and the importance of standards. He also has a penchant for chocolate and his technical gear.
Favorite marine life: Sharks (especially tiger sharks)
Top scuba tip: Never stop learning, stay humble, and go at your own pace.
Contact Damien: [email protected]
How do I contact PADI support?
The PADI Americas Customer Service Team make the expertise of PADI office staff members more accessible to you. Please view the Frequently Asked Questions for quick answers to common questions, or contact your PAM Customer Service Team:
PADI Americas
30151 Tomas, Rancho Santa Margarita, CA 92688 USA
Phone: +1 949 858 7234
For regional Toll-Free contact numbers by country, and for additional customer relations contact details, please visit the PADI Americas Regional Support webpage.
